Green Bower Garages Star Rating
Sales
14 comments from 27 reviews
Service
41 comments from 95 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"3rd visit to get sat nav fixed."
"Quality of work was fine"
"Did not resolve issue in first instance"
"The dealer should always offer to undertake any forth coming jobs. I live some way from the dealership so maximum jobs, ever ahead of schedule date, minimum journeys"
"very good service overall"
"Didn't think they cleaned and buffed the dashboard as they said they would"
"Car was taken in 50mins late than appointment.Spent 2.5 hrs for winter fuel check and fault identification.Pleased I wasn't charged a diagnostic charge for a car under warranty."
"Workshop and service improved in the last year."
"greatly improverd service..Luke Steadman was brilliant"
"Driving a low mileage BMW but now approaching 8 years old I have found the advice re servicing upkeep invaluable."
"Very helpfull"
"It was very good. They were very efficient. They were very friendly. It is very nice to be treated like this."
"In the past I have been kept waiting and virtually ignored for long periods. This was not nearly so bad this time"
"Completed repair urgently to enable me drive home to Essex, also provided loan vehicle when a problem occurred with Ramp compressor."
"very pleasant and friendly very cooperative"
"I was not kept informed of the delay. Customer would have liked to have known when the car was ready."
"I didn't get my car washed this time."
"They provided us with a lift to a neighbouring town and also picked us up."
"Communication with in the dealership requires improving."
"Service reception was both friendly and efficient and service waiting area very comfortable"
"We had arranged a date for the car to go in and for a hire vehicle to be delivered, I worked from home so i could be in and they forgot about me. So we had to re-arrange another day."
"Staff are all top performers who impress the BMW quality image onto their customers."
"Entirely satisfied. This was my first major service with this dealer. I will certainly be using them again"
"As far as I can tell the work was completed competantly. Iwas looked after very well while I waited, but the wait was a little long"
"i have always with thwe service"
"Always found Paul Rees to be very helpful and knowledgeable"
"Outstanding. The best dealership experience I have ever had"
"some crossed wires between departments but overall very good service and support from the dealership"
"extremely pleased with the dealership but they are expensive."
"Problems remain unresolved"
"i am completely happy with the service"
"Miguel the sales manager was excellent, very helpful."
" It was booked in for 08:30 & should've been ready about 10:30. We returned at 11:00 as we hadn't heard anything. We didn't leave until 13:00 as there was no one there to install the sat nav disc or explain how to use it. I was very disappointed."
"The work was not started on time."
"Excellent servcie."
"I expect to receive a follow up call, but didn't on this occasion."
"Crossflags are an excellent dealership, friendly and trustworthy"
"Mutually agreed to collect car at 4.30. Although car was ready, invoice wasn't, and had to wait 40mins to get sorted. Other than that, AOK."
"The problem still persists."
"There has been a big change of staff over the last couple of years and the dealership does not seem quite the same as it was before."
"You are made to feel welcome as soon as you enter the dealership. Nothing s too much trouble."
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"The staff are helpful and talkative. Nick Evans and Peter in finance were brilliant."
"Friendly and efficient service."
"Green Bower were a delight to deal with, the dealer principal was fantastic"
"much improved"
"Very friendly and they look after you"
"I have never experienced such a high level of service from a motor dealer. They attended to all my neeeds and nothing was too much trouble."
"kept us informed throughout the long waiting period."
"The staff polite and helpful throughout."
"Excellent explanation and customer service from all concerned at Green Bower and especially Warren Clarke. We felt very positive about the whole experience."
"Warren Clarke the sales representative was very helpful and attentive throughout"
"Sales Executive Nick Evans was most professional and helpful."
"always easy and stress free"
"all staff that i had any dealings with were exceptional when i was deciding what to by there was no pressure and they made me feel welcome, the recepionist perticually was very friendly smiley every time, these are the things that are important"
"A thoroughly professional service, would certainly recommend"